Delivery and returns

Delivery and Returns

Delivery / pickup

HOMEHAGEN delivers and returns are Free within Denmark and the rest of Europe. For the rest of the world, there will be an additional shipping charge.


Shipment of the order

DELIVERY: Normally, we send within 1-3 days. Note any delivery notes in the product text.
All orders are delivered freight free with Post Nord & GLS from Denmark.

Regret

You have 14 days to cancel, as long as the following conditions are met.

Undo Checkout before receiving
If you regret a purchase on HOMEHAGEN.com before you receive the goods, you can supply information by mail to return the goods. This means you do not pay extra for the return. You should continue to bear the cost of return shipping.
Then notify HOMEHAGEN customer service (email: info@homehagen.com) to cancel the order and repay - information order number.
In other cases, you can cancel the purchase by sending an unequivocal statement to that effect, cf. Below and pay all the costs associated with returning the goods, if you use the right of withdrawal. For all purchases of 100 Euros and originally delivered in Europe (not rest of the world), there is attached a prepaid return label that Homehagen pay.
14 day return - Undone acquisition of receipt
You as a consumer have 14 days to cancel when you shop with us.
The withdrawal period will expire 14 days after the day you received your item, or get the last  physical possession when it comes to an agreement on several items that have been ordered in one order and delivered separately.
You must within 14 days of receipt notify us that you want to cancel your purchase. The notification shall be given by jan@homehagen.com, In your message, make us clearly aware that you want to use your right of withdrawal.
You can not undo by simply rejecting the goods without being given us clear message on this.

Return

Return

You can return the goods you bought from us.

you can book a return note and get the return shipping for your return package for free if you are inside Denmark.
Use this link: https://retur.pakkelabels.dk/homehagen

For international return the cost shouldn´t exceed 40€, any additional shipping costs will be deducted from your refund. A receipt of the return shipment should be mailed to us to enable your return shipment refund.

Once we receive your return package our customer service will deal with it as soon as possible. If your return order fulfills the conditions for the return, then we will refund your purchase.

 

The product is sent to:

Homehagen APS
Pilegaards Vaenge 167
2635 Copenhagen

Denmark